Terms and Conditions
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Terms and Conditions

ORDER

  • You may place your order by completing and submitting the order form on our site, Facebook (JASDESIGNER), and Instagram account (@jasdesignerstudio). An order number will be given with every success order placed.

 

  • You are responsible for the accuracy of all orders and the information given in the order. Please double check your order details before confirming the order.

 

  • We reserve the right to decline any amended order request if the order has already been processed.

 

  • Combined order is strictly not allowed. All orders are shipped out according to the order number.

PRE-ORDER

  • A pre-order is an order placed for an item that has not yet been released with an announced product arrival date.

 

  • The estimated waiting time is of 10 working days from the date of publication of the item. Once the item is available, your order will be dispatched within two days.

 

  • Pre-orders may be canceled within two hours from the purchase. From that moment on, it won’t be possible. If you have changed your mind about the product purchased in pre-order within 2 hours, you can cancel the item from your order by contacting our Facebook (JASDESIGNER) or Instagram account (@jasdesignerstudio). Please provide your order details upon your cancellation.

PAYMENT

  • We accept payment via Online Payment only.

 

  • Please complete the payment and provide payment notification to us within 24 hours upon the order placed as all unpaid orders will be automatically canceled after the time limit.

SHIPPING

  • Our team will need 1-3 working days to pack and prepare your parcel for shipment after receiving your order.

 

  • The shipping fee for West Malaysia is RM6 & East Malaysia is RM12. International shipping fee is charged according to different countries.

 

  • Extra charges for re-delivery will be required after an unsuccessful delivery attempt.

 

  • After the payment is completed, you will receive the tracking number.

 

  • Due to the COVID-19 pandemic, you may be delayed to receive your parcel. You are encouraged to self-collect your order at our studio located at Cheras Trader Square, Selangor, by providing your order details.

REFUND POLICIES

  • If your purchase products have defected, you can return your item to us within 5 working days from the date of receiving the parcel from the courier service.

 

  • To return the item, please contact us on Facebook (JASDESIGNER) or Instagram account (@jasdesignerstudio) and wait for our confirmation reply.

 

  • Returned items must remain in their original packaging and must be unworn, unwashed, and preserved intact, with the “Create More” sticker, parcel box, and wrapping paper.

 

Kindly clarify those which are not counted as defect/damage as below:

  • Slightly off-line or crochet
  • Washed (off, fade, shrink, and other issues)
  • Stain below 2cm
  • Defects caused by vandalism
  • Color looks different from the website